Customer Service Representative Required
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- Category: Information Articles
- Published on Wednesday, 06 April 2016 15:47
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Job Description - CUSTOMER SERVICE REPRESENTATIVE
The position of Customer Service Representative includes, without limiting itself to, the following activities:
- Customer and Prospect Inquiries:
- Order Processing:
- Order Administration:
- Answering Customers’ and prospects’ phone calls promptly, providing courteous, fast and efficient service;
- Supplying technical and commercial information regarding the products and services provided by ITC;
- Referring prospects to ITC Distributors;
- Preparing and updating quotes where required;
- Sending by mail, Fax or e-mail, product information when requested;
- Assisting Customers and Prospects in navigating through ITC’s Web Site;
- Preparing, or assisting with preparation of literature and samples packages to be sent – upon request - to prospects or Customers;
- Recording all inquiries (*) in the respective Customer’s or Prospect’s file;
- Requesting credit information, verifying the same and creating New Customers’ folders and files;
- Co-operating with the other staff of ITC, especially with outside sales personnel, in view of promoting sales.
- Providing information about pricing, availability, terms and conditions of sale, etc…;
- Receiving, verifying, registering, editing if needed, compiling according to due form, and entering Customers’ orders;
- Compiling or updating backorders lists, to be supplied daily to Purchasing / Expediting;
- Informing Customers in a proactive manner about expected deliveries, delays or eventual problems occurring with backorders;
- Preparing, or assisting with preparation of sales reports, product reports, collection reports and any other internal document (*) required for processing of Customers’ orders;
- Assisting with credit collection in case of late or delinquent accounts;
- If required, assisting with checking, packaging, shipping Customers’ orders, and using due diligence to ensure Customer satisfaction under any circumstance.
- Assisting, when required, with the administration of Customers’ Orders Processing: (copying, recording and filing (*) documents, correspondence and other information related to Customers’ orders, including but not limited to purchase orders, letters memos and faxes, general information, credit information).
- Making sure that appropriate information or documentation about processed orders, including packing slips, proof of receiving, proof of payment, shipping and tracking numbers, etc.., are properly recorded (*), filed, and - when required - transmitted to the Customer.
d) Other duties
- Assisting with sales, marketing and promotional activities when required, including for example: preparing samples and displays for Customers or Distributors; preparing Trade Show materials; preparing, revising, assembling or circulating mailings or mailing materials; compiling Customer Lists for distribution of promotional material, etc…
(*) Either in written form or as electronic data
